Terms of Service

1. Provider

Pending legal configuration: The legal entity providing HospitalityOS, its registered address, and jurisdiction must be confirmed by qualified counsel before commercial launch.

2. Scope

These Terms of Service constitute a legally binding agreement between you and HospitalityOS concerning your access to and use of the HospitalityOS platform and website.

3. Account Eligibility

You must be at least 18 years of age and authorized to bind your organization to these Terms.

4. Organizations and Users

Organizations subscribe to HospitalityOS. Authorized users are invited by organizations. Organization administrators are responsible for managing user invitations and role assignments.

5. Subscription

Access to platform capabilities is governed by the subscription plan selected by your organization. Entitlements are checked server-side. If an entitlement is not active, the corresponding capability is unavailable.

6. Services

HospitalityOS provides property management, reservations, availability, operations, housekeeping, maintenance, guest service, commercial, intelligence, and optional Xperio3D spatial intelligence capabilities.

7. Customer Responsibilities

You are responsible for the accuracy of your data, managing user access, and using the platform in compliance with applicable law.

8. Acceptable Use

You agree not to misuse the platform. See our Acceptable Use Policy for details.

9. Hospitality Data

You retain ownership of your hospitality data. We process it only as necessary to provide the platform.

10. Guest Data

Organizations that process guest data are responsible for compliance with applicable privacy laws. HospitalityOS provides tools to help manage guest data.

11. Integrations

The platform may connect to external systems. You authorize such connections. We enforce fail-closed behavior for unknown credentials.

12. Xperio3D

Xperio3D is an optional extension. Spatial data does not contain guest PII. Spatial facts are presented with appropriate provenance and confidence.

13. AI Features

The platform includes AI-assisted features. AI does not replace human judgment. See our AI Policy for details.

14. Third-Party Providers

Third-party integrations are subject to the terms of the respective providers. We are not responsible for third-party service availability or quality.

15. Availability

We strive for high availability but do not guarantee uninterrupted service. Maintenance windows may be scheduled.

16. Intellectual Property

HospitalityOS retains all intellectual property in the platform. You retain all intellectual property in your data.

17. Confidentiality

Both parties agree to maintain the confidentiality of confidential information received from the other.

18. Fees

Fees are determined by your subscription plan. Pricing is confirmed during the sales process.

19. Cancellation

You may cancel your subscription at any time. Cancellation is non-destructive — your data is retained but entitlements are suspended.

20. Termination

We reserve the right to suspend or terminate access for violations of these Terms.

21. Warranty Limitations

The platform is provided "as is." We do not warrant that the platform will be error-free, uninterrupted, or fit for a particular purpose.

22. Limitation of Liability

To the maximum extent permitted by law, HospitalityOS shall not be liable for indirect, incidental, special, consequential, or punitive damages.

23. Changes

We may update these Terms from time to time. Material changes will be communicated through the platform.

24. Governing Law

Pending legal configuration: Governing law and jurisdiction must be confirmed before commercial launch.

25. Contact

Pending legal configuration: Contact information for legal notices must be confirmed before commercial launch.