Data Deletion

1. Account Deletion

You can request deletion of your HospitalityOS account. Account deletion removes your user profile and personal data subject to legal retention obligations.

2. Organization Data

Organization data — properties, reservations, operations, commercial data — is retained according to the organization's subscription and applicable legal requirements. Upon termination, data is deleted or returned at the organization's choice.

3. Guest Data Requests

Guest data deletion requests are handled by the property organization as the controller. HospitalityOS assists where appropriate.

4. Retention Obligations

Certain data may be retained to comply with legal obligations — for example, financial records, audit logs, or regulatory requirements. We do not promise a fixed legal deletion timeframe unless approved.

5. Backups

Data may persist in backups for a limited period after deletion. Backups are protected by the same security measures as live data and are not accessible except for restoration.

6. Connected Providers

Data shared with connected providers (PMS, booking sources) is subject to the respective provider's deletion processes. We assist where possible but cannot guarantee deletion by third parties.

7. Deletion Request Process

To request deletion, contact us through the contact form. We will verify your identity and process your request.

8. Verification

We verify the identity of the requester before processing deletion requests to prevent unauthorized deletion.

9. Timing

Deletion requests are processed subject to applicable requirements. Specific timing is confirmed during legal review and may vary by jurisdiction.